Webhook
Technical InfrastructureAn automated notification sent from one application to another when a specific event occurs — used to trigger AI workflows in response to real-time events.
A webhook is a way for one application to notify another that something happened. Instead of constantly checking 'did anything change?' (polling), the source application sends a message the moment an event occurs: new form submission, payment received, email received, etc.
In AI workflows, webhooks are typically the trigger. New support ticket (webhook) → AI classifies urgency → routes to appropriate team. New email (webhook) → AI extracts key information → updates CRM. New order (webhook) → AI generates personalized thank-you message.
Workflow automation platforms (Make, Zapier, n8n) heavily use webhooks as workflow triggers. Understanding webhooks helps you build real-time AI automations rather than scheduled batch processes.
Real-World Example
When a customer submits a support ticket and an AI immediately classifies and routes it — a webhook triggered the AI workflow the instant the ticket was created.
Related Terms
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FAQ
What is Webhook?
An automated notification sent from one application to another when a specific event occurs — used to trigger AI workflows in response to real-time events.
How is Webhook used in practice?
When a customer submits a support ticket and an AI immediately classifies and routes it — a webhook triggered the AI workflow the instant the ticket was created.
What concepts are related to Webhook?
Key related concepts include API (Application Programming Interface), Workflow Automation. Understanding these together gives a more complete picture of how Webhook fits into the AI landscape.