AI Customer Service KB Builder

# AI Customer Service Knowledge Base Builder

Description Help SMBs quickly build AI-powered customer service systems. Input FAQ documents or website URLs to automatically generate a knowledge base and configure auto-reply capabilities.

帮助中小企业快速搭建AI客服系统。输入FAQ文档或网站URL，自动生成知识库并配置自动回复功能。

Use When - Setting up customer service automation - Building FAQ knowledge bases - Configuring auto-reply systems - Migrating customer service to AI

Capabilities - Extract FAQ from documents (PDF, TXT, MD, DOCX) - Scrape FAQ from website URLs - Generate structured knowledge base (JSON) - Test Q&A matching - Export to common formats (JSON, CSV, Markdown)

Usage

Basic Commands ```bash # Extract from document node kb-builder.js extract --file ./faq.pdf --output ./kb.json

# Extract from website node kb-builder.js scrape --url https://example.com/faq --output ./kb.json

# Test knowledge base node kb-builder.js test --kb ./kb.json --query "退货政策是什么？"

# Export to different formats node kb-builder.js export --kb ./kb.json --format csv --output ./kb.csv ```

Configuration Create `config.json`: ```json { "language": "zh-CN", "minConfidence": 0.7, "maxResults": 3, "fallbackMessage": "抱歉，我没有找到相关答案。请联系人工客服。" } ```

Examples

Example 1: Build from PDF ```bash node kb-builder.js extract --file ./company-faq.pdf --output ./kb.json node kb-builder.js test --kb ./kb.json --query "如何退货？" ```

Example 2: Build from Website ```bash node kb-builder.js scrape --url https://shop.example.com/help --output ./kb.json node kb-builder.js export --kb ./kb.json --format markdown --output ./faq.md ```

Example 3: Interactive Mode ```bash node kb-builder.js interactive --kb ./kb.json # Then type questions to test responses ```

Output Format Knowledge base JSON structure: ```json { "version": "1.0", "language": "zh-CN", "entries": [ { "id": "q001", "question": "如何退货？", "answer": "您可以在收到商品后7天内申请退货...", "keywords": ["退货", "退款", "return"], "category": "售后服务" } ] } ```

Requirements - Node.js 18+ - No external API keys needed for basic features - Optional: OpenAI API key for enhanced matching

Security - All processing is local - No data sent to external services (unless using OpenAI enhancement) - Safe for sensitive business information

Limitations - PDF extraction requires readable text (not scanned images) - Website scraping respects robots.txt - Best results with structured FAQ pages

Author Created for OpenClaw by Claude

License MIT

Tags customer-service, ai, knowledge-base, faq, automation, chatbot, 客服, 知识库