zoho-support-claw
VerifiedIntegrates Zoho Desk with OpenClaw to ingest tickets, generate local embeddings, analyze open tickets, and propose draft replies using OpenAI.
$ Add to .claude/skills/ About This Skill
# zoho-support
Skill: zoho-support
Description: Integrates Zoho Desk with OpenClaw to ingest historical tickets, store local embeddings, analyse open tickets and propose draft replies.
- Usage:
- Install via clawhub/publish or copy to workspace skills.
- Configure .env with ZOHO_TOKEN and OPENAI_API_KEY
- Commands:
- ingest: Run historical ingest (npm run ingest)
- analyse: Analyse open tickets and generate drafts (npm run analyse)
- Notes:
- CommonJS project. No TypeScript.
- Keep credentials in .env (don't commit).
Use Cases
- Ingest historical Zoho Desk tickets for local knowledge base building
- Generate local embeddings from support ticket data for semantic search
- Analyze open tickets and propose draft replies using AI
- Build an AI-powered support assistant trained on your ticket history
- Reduce support response time by auto-generating contextual reply drafts
Pros & Cons
Pros
- +End-to-end workflow — ingest, embed, analyze, and draft replies
- +Local embeddings keep sensitive support data on your infrastructure
- +CommonJS Node.js project — simple setup without TypeScript complexity
Cons
- -Requires both Zoho Desk API token and OpenAI API key
- -Zoho Desk-specific — not compatible with other helpdesk platforms
FAQ
What does zoho-support-claw do?
Integrates Zoho Desk with OpenClaw to ingest tickets, generate local embeddings, analyze open tickets, and propose draft replies using OpenAI.
What platforms support zoho-support-claw?
zoho-support-claw is available on Claude Code, OpenClaw.
What are the use cases for zoho-support-claw?
Ingest historical Zoho Desk tickets for local knowledge base building. Generate local embeddings from support ticket data for semantic search. Analyze open tickets and propose draft replies using AI.
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Next Step
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