Tidio
By Coda One Team · Last verified: March 2026
Disclosure: Some links earn us a commission at no extra cost to you. Rankings are independent — tools cannot pay for placement.
AI chatbot Lyro for websites with automated support, lead capture, and live chat
What is Tidio?
Tidio is a customer communication platform that combines live chat, AI chatbot automation, and helpdesk ticketing for small to mid-size businesses. Its standout feature is Lyro, an AI chatbot that learns from your support content and FAQ pages to autonomously answer customer questions within seconds, handling up to 70% of routine inquiries without human intervention.
Lyro uses conversational AI to understand customer intent, provide accurate answers with source references, and escalate complex issues to human agents when needed. The platform also includes a visual chatbot builder for creating rule-based automation flows for lead capture, product recommendations, order status checks, and appointment booking. Tidio's live chat widget is lightweight and customizable with visitor tracking, typing indicators, and canned responses.
The platform integrates with Shopify, WordPress, Wix, BigCommerce, and other major e-commerce and website platforms. The shared inbox consolidates conversations from chat, email, Messenger, and Instagram into a single dashboard. Tidio is particularly popular among e-commerce businesses for its Shopify integration that enables in-chat product browsing, cart previews, and order lookups.
Key Features
Pros & Cons
Pros
- ✓ Lyro AI provides genuine autonomous customer support from FAQ content
- ✓ Free tier includes both live chat and AI chatbot capabilities
- ✓ Easy setup with one-click integrations for major platforms
- ✓ Affordable starting price point for small businesses
Cons
- ✗ Lyro AI conversation limits require add-on purchase for higher volumes
- ✗ Advanced features jump significantly in price at Plus tier
- ✗ Live chat conversation limits on lower tiers can be restrictive
Ready to try Tidio?
See if it fits your workflow — free plan available.
Video Tutorials
Tidio Tutorial
Independent Creator
Pricing
Free with 50 live chat conversations/mo; Starter $29/mo, Growth $59/mo, Plus $749/mo, Premium $2,999/mo
Free
$0
- ✓50 live chat conversations/month
- ✓100 chatbot triggers/month
- ✓Lyro AI (50 conversations)
- ✓Ticketing system
- ✓Social media integrations
Starter
$29/mo
- ✓100 live chat conversations/month
- ✓500 chatbot triggers/month
- ✓Basic analytics
- ✓Live visitors list
- ✓Operating hours
Growth
$59/mo
- ✓Up to 2,000 live chat conversations/month
- ✓Unlimited chatbot triggers
- ✓Advanced analytics
- ✓Permissions
- ✓Lyro AI add-on available
Plus
$749/mo
- ✓Unlimited live chat
- ✓Custom quotas
- ✓Dedicated account manager
- ✓Department routing
- ✓Multilingual support
Pay with crypto using a virtual Visa card
Humanize AI content from Tidio
Transform AI-generated text into natural, human-sounding writing that bypasses detection tools.
Try FreeWho is Tidio for?
E-commerce customer support automation with AI chatbot
Website lead capture with chatbot-driven qualification
Small business live chat with quick setup and no coding
Shopify store support with in-chat order and product information
Multi-channel customer communication consolidation
Frequently Asked Questions
Is Tidio free?
Tidio offers a free tier with limited features. Free with 50 live chat conversations/mo; Starter $29/mo, Growth $59/mo, Plus $749/mo, Premium $2,999/mo Paid plans unlock additional capabilities.
What are Tidio's key features?
Tidio's standout features include Lyro AI chatbot learning from your support content, Visual chatbot builder for rule-based automation, Live chat widget with visitor tracking and typing indicators, Shared inbox for chat, email, Messenger, and Instagram. It offers 8 features in total designed for e-commerce customer support automation with ai chatbot.
Can I pay for Tidio with cryptocurrency?
Tidio does not currently accept cryptocurrency directly. However, you can pay with crypto using a virtual Visa card funded by USDT, USDC, or other stablecoins.
What are the best alternatives to Tidio?
Popular alternatives to Tidio include 1min.AI, Character.ai, ChatGPT. Each offers different strengths in pricing, features, and specialization.
Does Tidio have an API?
Yes, Tidio offers an API. The API uses a usage-based pricing model.
Do I need to sign up to use Tidio?
Tidio requires an account to access most features. If you prefer no-signup tools, browse Coda One's free tools.
Does Tidio work on mobile?
Tidio works in any modern browser on desktop, tablet, and mobile — no install required. For offline or on-device workflows, check our tool catalog for alternatives.
Is my data safe with Tidio?
Review Tidio's privacy policy at https://www.tidio.com for specifics on data retention. For browser-local processing (no server upload), see Coda One's PDF and image tools.
What pricing plans does Tidio offer?
Tidio offers 4 plans: Free, Starter, Growth, and more. Starts at Free. Compare with Coda One's own pricing.
Can I cancel or get a refund from Tidio?
Cancellation and refund policies are set by Tidio — check their terms at https://www.tidio.com. Coda One's own paid plans can be cancelled anytime from your subscription dashboard.
How can I pay for Tidio with USDT or USDC?
Since Tidio does not take crypto directly, the practical route is a Coda One virtual Visa card funded by USDT/USDC, which works anywhere Visa is accepted.
Who is Tidio best for?
Tidio is most useful for E-commerce customer support automation with AI chatbot, Website lead capture with chatbot-driven qualification, Small business live chat with quick setup and no coding. For related workflows, explore Coda One's AI tool catalog.
Use Tidio for…
Step-by-step guides featuring Tidio with prompts you can copy and use right away.
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