Tidio
AI chatbot Lyro for websites with automated support, lead capture, and live chat
What is Tidio?
Tidio is a customer communication platform that combines live chat, AI chatbot automation, and helpdesk ticketing for small to mid-size businesses. Its standout feature is Lyro, an AI chatbot that learns from your support content and FAQ pages to autonomously answer customer questions within seconds, handling up to 70% of routine inquiries without human intervention.
Lyro uses conversational AI to understand customer intent, provide accurate answers with source references, and escalate complex issues to human agents when needed. The platform also includes a visual chatbot builder for creating rule-based automation flows for lead capture, product recommendations, order status checks, and appointment booking. Tidio's live chat widget is lightweight and customizable with visitor tracking, typing indicators, and canned responses.
The platform integrates with Shopify, WordPress, Wix, BigCommerce, and other major e-commerce and website platforms. The shared inbox consolidates conversations from chat, email, Messenger, and Instagram into a single dashboard. Tidio is particularly popular among e-commerce businesses for its Shopify integration that enables in-chat product browsing, cart previews, and order lookups.
Key Features
Pros & Cons
Pros
- ✓ Lyro AI provides genuine autonomous customer support from FAQ content
- ✓ Free tier includes both live chat and AI chatbot capabilities
- ✓ Easy setup with one-click integrations for major platforms
- ✓ Affordable starting price point for small businesses
Cons
- ✗ Lyro AI conversation limits require add-on purchase for higher volumes
- ✗ Advanced features jump significantly in price at Plus tier
- ✗ Live chat conversation limits on lower tiers can be restrictive
Pricing
Free with 50 live chat conversations/mo; Starter $29/mo, Growth $59/mo, Plus $749/mo, Premium $2,999/mo
Free
$0
- ✓50 live chat conversations/month
- ✓100 chatbot triggers/month
- ✓Lyro AI (50 conversations)
- ✓Ticketing system
- ✓Social media integrations
Starter
$29/mo
- ✓100 live chat conversations/month
- ✓500 chatbot triggers/month
- ✓Basic analytics
- ✓Live visitors list
- ✓Operating hours
Growth
$59/mo
- ✓Up to 2,000 live chat conversations/month
- ✓Unlimited chatbot triggers
- ✓Advanced analytics
- ✓Permissions
- ✓Lyro AI add-on available
Plus
$749/mo
- ✓Unlimited live chat
- ✓Custom quotas
- ✓Dedicated account manager
- ✓Department routing
- ✓Multilingual support
Pay with crypto using your Coda One Card
Who is Tidio for?
E-commerce customer support automation with AI chatbot
Website lead capture with chatbot-driven qualification
Small business live chat with quick setup and no coding
Shopify store support with in-chat order and product information
Multi-channel customer communication consolidation
User Reviews
Share your experience with Tidio
Sign in to write a review
Log InYour rating
0/2000
Frequently Asked Questions
Is Tidio free?
Tidio offers a free tier with limited features. Free with 50 live chat conversations/mo; Starter $29/mo, Growth $59/mo, Plus $749/mo, Premium $2,999/mo Paid plans unlock additional capabilities.
What are Tidio's key features?
Tidio's standout features include Lyro AI chatbot learning from your support content, Visual chatbot builder for rule-based automation, Live chat widget with visitor tracking and typing indicators, Shared inbox for chat, email, Messenger, and Instagram. It offers 8 features in total designed for e-commerce customer support automation with ai chatbot.
Can I pay for Tidio with cryptocurrency?
Tidio does not currently accept cryptocurrency directly. However, you can use the Coda One Card to pay for Tidio with USDT, USDC, or other crypto through a virtual Visa card.
What are the best alternatives to Tidio?
Popular alternatives to Tidio include Character.ai, ChatGPT, Claude. Each offers different strengths in pricing, features, and specialization.
Does Tidio have an API?
Yes, Tidio offers an API. The API uses a usage-based pricing model.
Related Tools
Character.ai
Freemium
Create and chat with millions of AI-powered characters and personas
- Millions of user-created AI characters
- Character creation with detailed persona customization
- Long-conversation personality consistency
- Group chat with multiple AI characters
- Community discovery and character recommendations
ChatGPT
Freemium
The AI assistant that started the generative AI revolution
- GPT-4o multimodal model with text, vision, and audio
- DALL-E 3 image generation
- Code Interpreter for data analysis and visualization
- Web browsing with real-time information
- Custom GPTs and GPT Store marketplace
Claude
Freemium
Anthropic's AI assistant built for thoughtful analysis and safe, nuanced conversations
- 200K token context window for massive document processing
- Artifacts — interactive side-panel for code, docs, and visualizations
- Projects with persistent context and custom instructions
- Claude Code CLI for developer workflow integration
- Superior long-form writing and analysis quality
DeepSeek
Free
Open-source Chinese AI with reasoning capabilities rivaling the best
- DeepSeek-R1 chain-of-thought reasoning model
- DeepSeek-V3 general-purpose model
- Fully open-source model weights (MIT license)
- Mathematical reasoning and proof capabilities
- Code generation across multiple languages
Disclosure: Some links on this page may be affiliate links. We may earn a commission if you make a purchase through these links, at no additional cost to you. This helps support Coda One.